- Course Details
P4329/0 - TQUK L2 CERT UNDERSTANDING RETAIL OPERATIONS
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|TQUK L2 CERT UNDERSTANDING RETAIL OPERATIONS||30/07/2019||28/07/2020||Distance Learning||£0.00||
Will I have to pay? You will always have to pay the full fee when enroling online. You may be able to
get a refund for all or part of the fees for your course if you are eligible. Please
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Will I have to pay fees?
If you are studying on a part-time course and you receive one of the following benefits, or you depend financially on someone who does, you are entitled to have your tuition fees waived:
- Job Seeker's Allowance
- Income Support
- Housing Benefit
- Means-related Council Tax Rebate
- Working Tax Credit (WTC)*
- Pensions Guarantee Credit
You will, however, have to pay any awarding body/assessment fees (unless you are on a first full level 2 course).
* If you are in receipt of Working Tax Credit and you wish to claim concessionary rates please contact Customer Services who will be pleased to advise you on your entitlement. In addition, if you receive other allowances you may also be eligible to enrol at concessionary rates. If you are entitled to a fee concession you will be asked to provide proof of your entitlement.
It is essential that you inform us if your entitlement changes at any time during your course.
More information about this Course
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The Level 2 Understanding Retail Operations qualification aims to provide an introduction to the retail industry to those new to or seeking employment in this area. It helps learners develop an understanding of the different aspects of working in the retail sector and prepares learners for progression into a range of higher level qualifications within the sector, including more practical qualifications where their knowledge can be put into practice.
Learners will gain an understanding of customer service in the retail sector and an understanding of the retail selling process. Learners will examine how individuals and teams contribute to the effectiveness of a retail business, how a retail business maintains health and safety on its premises and develop knowledge of retail consumer law.
Understand how to deal with customer queries and complaints in a retail environment Modules will also cover understanding the handling of customer payments in a retail business and the control, receipt and storage of stock.
Unit 1: Understanding customer service in the retail sector
Unit 2: Understanding the retail selling process
Unit 3: Understanding how individuals and teams contribute to the effectiveness of the retail business
Unit 4: Understand how a retail business maintains health and safety on its premises
Unit 5: Understand retail consumer law
Unit 6: Understand how to deal with customer queries and complaints in a retail environment
Unit 7: Understand the handling of customer payments in a retail environment
Unit 8: Understand the control, receipt and storage of stock in a retail business
Although there are no formal entry requirements for this course, due to the nature and course delivery of distance learning we require all applicants to hold a minimum of English Literacy Level 1 or equivalent.
If you are between 19 and 23 yrs of age you must also have already achieved a full level 2 qualification ie the equivalent of 5 GCSE Grades A- C
If you are unsure of your level of literacy please read the instructions to undertake a literacy assessment online. This will take no longer than 20 minutes to complete. Instructions are available here, and more information can be found at www.learnmyway.com.
In addition you may find completion of the course more difficult if you don’t already have experience of working in the retail sector.
Course Assessed On
The Understanding Retail Operations course will take 16 weeks to complete and consists of 4 written assessments.
Learners are required to give written responses to questions provided with the learning materials. We recommend that learners complete and submit their written assessments electronically.
You will be required to submit 4 written assessments each taking 4 weeks to complete.